All transport damages should be claimed directly to the transport company, if the shipment has been received and signed off as undamaged.
Dantherm accepts unspecified returns for a maximum of 7 days after receipt. Returns are only accepted if the part is unopened and shows no signs of being used/mounted when we receive it in our warehouse. Dantherm reserves the right to reject returns if this is not fulfilled. For all unspecified returns, 20% of the invoiced part price will be deducted. Shipping and handling fees are not subject to being remitted.
All return requests must be e-mailed to and approved by Dantherm, before we accept receipt of the package.
Please send your return request to firstname.lastname@example.org
All return packages must be labelled with the RMA number provided by Dantherm, this must be clearly visible on the box. Send the box to:
Dantherm Sp. z o.o.
Please allow up to 2 weeks, before the credited amount is refunded.