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All transport damages should be claimed directly to the transport company, if the shipment has been received and signed off as undamaged.

Dantherm accepts unspecified returns for a maximum of 7 days after receipt. Returns are only accepted if the part is unopened and shows no signs of being used/mounted when we receive it in our warehouse. Dantherm reserves the right to reject returns if this is not fulfilled. For all unspecified returns, 20% of the invoiced part price will be deducted. Shipping and handling fees are not subject to being remitted.

All return requests must be e-mailed to and approved by Dantherm, before we accept receipt of the package.

Please send your return request to

All return packages must be labelled with the RMA number provided by Dantherm, this must be clearly visible on the box. Send the box to:

Dantherm Sp. z o.o.
Magazynowa 5A
62-023 Gądki

Please allow up to 2 weeks, before the credited amount is refunded.